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What You Agree to When You Use ul99

These terms set out the rules that apply to your ul99 account — from opening it, to making deposits via bKash, Nagad, or Rocket, to withdrawing what you earn.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
ul99 What You Agree to When You Use ul99
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — or if you need to flag a dispute, request account details, or ask about a bKash, Nagad, or Rocket transaction that does not match your records — our support team is available to help. Use the channel that works for you.

Team online

Live Chat

Open the chat window from any page on ul99. Describe your terms question or transaction issue and an agent will respond directly to your account.

Email Support

Send a detailed message to our support address. Include your account ID and the relevant wallet reference — bKash, Nagad, or Rocket — for faster handling.

In-App Help

Access the Help section from your account menu on mobile. You can submit a terms-related query without leaving the app, directly tied to your account record.

HOW WE OPERATE

Account Security and Your Rights Under These Terms

These terms are not just rules we impose — they also define what you can expect from us. We outline below how we handle your account data, how you can request changes, and what happens if something goes wrong with a transaction.

Account Data Handling

We store your registration details and transaction history — including bKash, Nagad, and Rocket records — securely. You can request a summary of your account data through support at any time.

Transaction Disputes

If a deposit or withdrawal via Rocket, bKash, or Nagad does not reflect correctly, raise a dispute within seven days. We cross-check wallet references and correct confirmed errors promptly.

Account Changes and Closure

You may request account updates or full closure through live chat or email. Closure requests are processed after any open withdrawal is settled — typically within the standard review window.

Who to Contact for Term Queries

For any specific clause you want to dispute or clarify, email support with the clause reference and your account ID. We respond to all formal terms queries in writing via the same channel.

Common Questions About ul99 Terms

These are the questions we hear most often about how our terms apply — from account access to wallet transactions to what happens if your region changes.

Access to ul99 depends on your local law and whether your region is eligible. It is your responsibility to confirm that using the platform is permitted where you are located.

We post the revision date at the top of the page. Continuing to use your account after the update date means you accept the new terms. Contact support before that date if you disagree.

Yes. Raise the dispute within seven days by contacting support with your wallet reference number. We cross-check the bKash, Nagad, or Rocket record and resolve confirmed discrepancies in writing.

No. Your ul99 account is personal and non-transferable. Sharing credentials or operating an account on behalf of another person is a direct breach of these terms and may result in closure.

Send a request through live chat or email support with your account ID. We will provide a summary of the data we hold against your account, including transaction history where applicable.

We may suspend an account for breach of these terms — including fraudulent wallet activity, multiple accounts, or misuse of any promotional condition. We notify you through your registered contact before or at the point of suspension.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.