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What You Need to Know Before You Start

Access to ul99 depends on your local law and the eligible regions we currently serve. These conditions apply to your account, your transactions — including bKash, Nagad, and Rocket deposits — and any activity you carry out on this platform.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesAccount eligibility conditionsBangladesh local law appliesContact us for legal queries
ul99 What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal questions about your account, eligibility, or wallet conditions can be directed to our support team. We handle queries related to account suspension, jurisdiction checks, and policy clarifications. Reach us through live chat on the site, by email, or via the in-app help section on your mobile device.

Live Chat Open the chat widget from any page on ul99. Use this for account-status queries, eligibility questions, or to flag a wallet verification issue quickly.
Email Support Send detailed legal or account queries by email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account without delay.
In-App Help Tap the Help section from your account menu on mobile. It routes legal and account-related requests directly to the team handling policy and eligibility cases.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Our approach to data, security, and account management follows a set of clear practices. We do not share your personal details with third parties outside of what is required to verify your wallet — bKash, Nagad, or Rocket — or to comply with a lawful request. Here is how we operate in each key area.

Data Retention We retain account data for as long as your account is active and for a defined period after closure. You can request a summary of what we hold by contacting support with your registered wallet number.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the site performs. You can adjust cookie preferences from your browser settings at any time without losing account access.
Account Security Your account is protected with OTP verification tied to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet requires a new verification step before it takes effect.
Requesting Changes To update personal details, correct a wallet link, or request account closure, contact support directly. We process these requests after confirming your identity through your registered mobile number.

Common Questions About Legal Conditions

These are the questions we get most often about our legal terms, account eligibility, and what your rights are as an account holder. If your question is not covered here, reach out through live chat or email.

Access depends on your local law and the region you are in. We do not confirm legality for any specific location — you must check whether online gambling is permitted where you are before opening an account.

Accounts may be suspended if we detect a policy breach — such as mismatched wallet details, use of another person's bKash or Nagad account, or attempts to bypass regional restrictions. Contact support to raise a query.

Any balance held in a suspended account is reviewed based on the circumstances involved. We do not automatically forfeit funds — the outcome depends on the nature of the breach and the result of our review.

Send a request via email or live chat, including your registered mobile number and wallet type — bKash, Nagad, or Rocket. We will confirm your identity and provide a summary of what we hold on your account.

Yes, but a wallet change triggers a new OTP verification step linked to your registered mobile number. You cannot link a wallet that belongs to another person — it must match your registered identity.

We update this page when our eligibility policy or account conditions change. We do not send individual notifications for every update, so we recommend checking this page if you have a specific legal question about your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.